"Jan listens carefully and objectively. She reports what she heard – not what the client wants to hear, except when the viewpoints happen to coincide. Agile during interviews, Jan is able to rapidly implement revisions and techniques as needed to ensure that the team is getting their questions answered. Her research is not reviewed and shelved: it is implemented to provide solutions and improve business.”
“Jan doesn’t get defensive. She is proactive in getting to what the team needs,and she uses her strong moderating skills and understanding of business objectives to get there. She’s very easy to work with: reliable, dependent and consistent.”
“Jan strives to understand current or desired strategies and to offer research solutions to help achieve them in a timely manner. Her personality lends itself well to [respondents] trusting her and giving their honest and open opinions.”
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